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Lobby Tracking System™ (LTS)

Maximize Your Lobby Performance

The FMSI Lobby Tracking System™ (LTS) illuminates your branch network with the decision-support solution you need to maximize your lobby performance. With over 20 unique management reports including: Individual Sales and Productivity Performance Reports, Account Holder Tracking Volume Reports and Cross-Sell Reports, LTS will effectively support your critical lobby productivity, sales and service decisions.

Streamline Your Account Holder Lobby Experience

The Lobby Tracking System™ will also streamline your account holder lobby experience - from the minute they arrive to the second they leave – through LTS’s proprietary eClipboard queue management system. Your account holders will be impressed with the seamless professional process and your team will be excited to have all the pertinent information at their fingertips. In addition, you can eliminate critical service issues, with wait time alerts - which are timely and preventative "pop up notifications" sent to your team.

Key Productivity, Sales and Service Indicators

Because our lobby tracking software is a web-based, queuing and reporting tool, The Lobby Tracking System™ monitors the following key productivity, sales and service indicators in real-time:

The number of accounts assisted per branch in real-time (non-teller related)
The purpose of their visit and their current wait time
Who is serving them and how long it is taking (see Identify Coaching Opportunities)
What products are being sold
The cross-sell ratio for each service representative. Learn more by clicking here, Lobby Cross-Selling feature.

Credit Union Journal Best Practices Article

Make Fact-Based Service Decisions

With this real-time view of lobby activity, management can make informed decisions to:

Efficiently allocate manpower and distribute workloads
Reduce account holder wait times
Improve employee performance (quickly identify coaching and incentivize
top performers) - similar to FMSI's Teller Management System™ and ContactCenter Management System™ solution.

Reduce Costly Errors with Product/Service Procedural Guidelines

With the Lobby Tracking System "Check List" feature, your Service Representatives will have procedural guidelines displayed on their screens, per product/service. This tool will serve as a walk-through for the many different products and services the Service Representatives are responsible for. The account holders will be impressed with the seamless professional process and the Service Representatives will be relieved to have all the right information readily available.

Tackle Long Wait Times and Increase Account Holder Privacy

The Lobby Tracking System™ automatically notifies supervisors of long wait times, allowing you to tackle service improvement opportunities head-on. Service representatives receive a list of waiting customers/members by name and their needs, allowing for a more professional, skill-based assignment of representatives. The Lobby Tracking System™ also eliminates the need for paper logs, increasing privacy.

Do I need a Lobby Management Tool, like the Lobby Tracking System™?

To schedule an online demonstration of The Lobby Tracking System™, click on Contact Us below.