Lobby Tracking System™ (LTS)

FMSI's Lobby Tracking System™ gave me the data I needed to better analyze branch comparisons and make more informed and confident decisions.

Jeff Carpenter
VP of Membership and Development
Wright-Patt Credit Union

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"The Lobby Tracking System™ reports were proving that more accounts were being opened during the start of the school year and on Saturdays than we expected. So we staffed based on these numbers and the results significantly increased our productivity."

Troy Battle
Operations Manager
CAMPUS USA Credit Union

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Thanks to FMSI's user-friendly Lobby Tracking System™, we've experienced improvements in productivity.  After implementation, Lobby Tracking System™ has helped streamline our lobby traffic, increase member privacy by eliminating paper member tracking logs, and through the real-time report tools given our management team a detailed snapshot of day-to-day foot traffic at our branch locations.  We also anticipate overall productivity improvements in our scheduling of Member Service staff and deployment of our branch floater staff.

Cheryl E. Nichols
AVP Branch Administration
Northeast Credit Union

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"The Lobby Tracking System^TM enables our Branch Managers to analyze historic data such as assist times per product and cross-sell ratios. Having this information readily available supports them in making critical staffing and training decisions."

Tammy R. Christian
Arkansas Federal Credit Union
AVP/Branch Operations

Related Documents

	FMSI LTS Case Study - WPCU
	FMSI LTS Case Study - CAMPUS USA CU