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Testimonials 
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The Teller Management System™ (TMS)Since January 2008 FMSI’s Teller Management System™ has provided our management team with actionable business intelligence, saving us millions in branch network operating expenses. I have been impressed by their responsiveness, proprietary management reports and valuable subject matter expertise. FMSI’s support has been critical to the success of our teller optimization initiative, which would have been very difficult to achieve through our internal resources. Put simply, utilizing FMSI’s outsourced reporting and automated scheduling was a big win for us.Jim Shinn
Central Bancompany
EVP, Director of Retail Banking
UMB began using the FMSI staffing model in November of 2009 and very quickly reaped the benefits of the system. Our senior management staff completely supported the program and that support rapidly allowed for branch adoption. Our branches rave about how accurate the system is- one manager commented: "Our lobby was packed at 1:00, but due to the accuracy of the staffing model, we knew that by 1:30, we would have an empty lobby and could plan accordingly." That ability to know when customers will be in our branches allowed us to staff our branches more effectively, improving our bottom line. Deanna Savage
UMB Bank
Senior Vice President Retail Banking
The Teller Management SystemTM has enabled our Branch Managers to staff each branch according to historic member traffic patterns, increase productivity and most importantly lower our overall cost per transaction credit union wide. Jeffrey Swerdlow Chief Operations Officer Insight Credit Union
“The Teller Management SystemTM allows us to see the big picture. The easy to read and succinct management reports are critical to our staffing decisions. They allow us to effectively manage our staffing levels.”
The Teller Management System™ allowed our tellers to focus on reconciliations, branch tests and cross-training at the right time, which was tremendously helpful for employee morale and ultimately led to a stronger customer experience. We have determined that FMSI's Teller Management Systems™ is a tool that we cannot do without. Nancy Rappaport President/CEO PriorityONE Credit Union How do you run your business without knowing your numbers? TMS gives us detailed data and performance projections based on our actual historic branch transaction activity. It is a necessary tool and is crucial towards understanding our performance levels, volume fluctuations and traffic patterns in fifteen minute increments. This information is critical when it comes to staffing, customer service and even determining branch hours. Sandra Dixon EVP, Group Executive - Operations Extraco Banks
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