Identify Coaching Opportunities

Better manage employee performance by identifying critical coaching opportunities.  FMSI products including, The Teller Management System™ (TMS), ContactCenter Management System™ and the Lobby Tracking System™ (LTS) will help you quickly identify coaching opportunities through detailed management reports.  You will be able to track numerous key performance indicators including the following:

• The number of accounts assisted per employee
• The amount of time spent per account assisted
• The products they are - and are not - selling
• The number of transactions processed per employee in an hour
• The best time during the week to implement training (based on historic transaction volumes per hour)

Agents will be motivated to excel and be appreciative of the targeted coaching, resulting in a significant improvement in their productivity and service levels.


"The Lobby Tracking System™ will help the credit union manage traffic more effectively, assists us in identifying and rewarding top performers and will enable us to provide more targeted coaching."

- Fern Buckler, Director of Branch Operations for United Federal CU


Total Products Sold Per Service Representative - LTS Report



If you would like to learn more about our coaching tools and specifically our complimentary trial period for our TMS product, please contact us today or sign up for a 30 minute demonstration by clicking here, demo request. 

Please also sign-up for our monthly newsletter, which is filled with in-depth case studies and tips on enhancing branch staff performance, by simply entering in your email address on the left side of this page.  We will not sell or let anyone else use your email address (FMSI Email Privacy Policy).