Credit Union of Texas Selects FMSI's Teller Management System to Help Continually Quantify Transactions Per Hour, and Improve Teller Productivity and Service
Alpharetta, GA (PRWEB) April 18, 2013
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Credit Union of Texas (CUofTX) has adopted FMSI’s Teller Management System™ (TMS). The $1 billion Dallas-based financial institution will significantly improve both their teller staffing reports and branch scheduling process, leading to a more efficiently staffed and productive teller line.
“We have been tracking our transactions per hour forever, but we never had a tool that allowed us to dig in and help us continually quantify the overall impact of our staffing inefficiencies, “says John Sutton, Senior Vice President at CUofTX. “FMSI’s Teller Management SystemTM will tell us exactly how many tellers we need per branch, and then compares it to how many tellers we currently have. The graphical information presented is detailed and very powerful.”
FMSI’s Teller Management System™ addresses the concerns of today’s financial institutions: controlling expenses while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy to read and actionable business intelligence.
“FMSI’s solution gives our Branch Managers a lot more confidence when scheduling their branches,” adds Sutton. “For example, without any time consuming data crunching, they can quickly see that on Tuesday they do not need as many tellers as on Wednesday. Having this valuable information, coupled with the FMSI online scheduling engine, will help them reach our staffing productivity improvement goals.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About Credit Union of Texas
In 1931, a small group of Dallas teachers applied for a credit union charter. In the beginning, CUofTX's assets totaled only $65! CUofTX now ranks in the top 100 credit unions in the country in asset size. We serve over 145,000 members in all fifty states.
The responsibility for the successful operation of CUofTX is vested in a volunteer Board of Directors elected from the membership each year at CUofTX's Annual Meeting. CUofTX is owned by its members, and operated in accordance with the laws governing credit unions in the State of Texas. As a member, your deposits are federally insured by the National Credit Union Administration, a United States government agency. Learn more at www.cuoftexas.org.
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.