Resource Library

Scheduling Change Leads to a 26% Increase in Productivity » Since a sizable change in their branch scheduling approach, over the past several months the $1.1 billion dollar Fort Knox Credit Union gradually reduced their branch network monthly payroll from 8,600 to 7,600 hours--all while having an asset growth of 10.7% in 2011.

New Branch Methodology Decreases Labor Costs » With the help of FMSI's Teller Management System (TMS), Bridgewater Savings Bank was able to employ a new methodology for utilizing their valuable transaction data and improved their teller productivity by 23%--resulting in a $0.23 drop in labor cost per transaction.

Achieving Branch Workforce Optimization through Ongoing Coaching and Training » Bristol County Savings Bank has adopted the right strategy, "slow and steady wins the race." With ongoing management discussions coupled with elaborate coaching and training, they have been able to consistently achieve a productivity average that is more than 10% greater than their peer group (Monthly FMSI Peer-to-Peer Ranking Report).

Workforce Optimization Solution Helps Large Credit Union Manage Growth » Having doubled its branch network to become one of the largest credit unions in the local area, staying on top of scheduling personnel and finding ways to more efficiently utilize employees became a priority for the credit union, which turned to FMSI's Teller Management System (TMS) for solutions.

TMS Bolsters Credit Union's Efficiency Arsenal » With the TMS workforce optimization application and its streamlined scheduling engine, ACU now makes staffing decisions based on consistent, detailed traffic pattern data that allows it to accurately forecast and schedule, pinpointing peak-hours when staff are needed, and noting times when employees are waiting for work.

A Forward Thinking Financial Institution Optimizes its Workforce » What if, to ease the transition of a new baby into a family's life, an employer allowed them to bring their newborn to work?

How Do Two-Week Notices Affect Your Teller Line? » It happens to all financial institutions. A teller submits their two-week notice and managers start to worry about an indefinite service void in their teller line. What do you do?

CAMPUS USA Credit Union Throws Away Lobby Clipboards and Improves Staffing Decisions » CAMPUS implemented Financial Management Solutions' (FMSI) Lobby Tracking System™(LTS) in August 2009. LTS not only improved their wait times, but it also gave them tremendous reporting capabilities, which helped them make more informed staffing decisions.

Having the Right Information at the Right Time » Learn how the Bank of the Pacific improved both their staffing efficiencies and customer service with the Teller Management System™.

FMSI Featured in Credit Union Magazine Article » The True Cost of Poor Workforce Utilization Survey reveals differences between high- and low-performing branches.

FMSI's Teller Management System Mentioned in Bank Technology News » The bank has outsourced its scheduling to Financial Management Solutions, which uses a product called Teller Management System to forecast teller staffing based on forecasted transaction volumes. The tool uses business intelligence to analyze transaction data that's collected and hosted in the tech firm's database.

CFO of FMSI Publishes Article in Credit Union Management Magazine » Despite the wide availability and usage by credit unions of industry data, the real forecasting power to manage branch teller operations lies in each branch's internal metrics. Some of the most meaningful information a CU can capture is stored by the credit union's core processor. This data, especially transaction time, transaction type and associated employee, provides direct, actionable information.

FMSI's Teller Management System™ (TMS) helps Bristol County Savings Bank Achieve Branch Workforce Optimization » Financial Management Solutions, Inc. (FMSI) announced today that its implementation of the Teller Management System™ (TMS) has helped the $1.3 billion Bristol County Savings Bank (BCSB) achieve branch workforce optimization and improve customer service levels.

FMSI Teller Line Study Mentioned in BAI Banking Strategies Online Article » The FMSI 2011 Teller Line Study illustrates the disturbing reality for most financial institutions: declining teller transactions alongside rising per-transaction labor cost.

FMSI Mentioned in Creditunions.com » Don't think you can afford a top tier online banking platform yet? Consider the alternatives. A recent FMSI study indicates teller labor costs have increased by 64% in the last ten years, while transaction volumes have decreased 31% in the same timeframe as customer preferences changed and new technology options became available.

FMSI Mentioned in Boston Globe Article » For the first time in 15 years, banks across the United States are closing branches faster than they are opening them, eliminating locations in Massachusetts, other parts of New England, and the rest of the country.

Credit Union Journal Article - Best Practices 2010 » The Teller Management System is featured as a best practice in this November 2010 Credit Union Journal article.

Credit Union Benefits from Workforce Optimization Solution » Financial Management Solutions, Inc. (FMSI) is pleased to announce NavyArmy Federal Credit Union's (NavyArmy) recent successes with the FMSI Teller Management System™ (TMS).

FMSI Webinar: Top 6 Steps to Reduce Teller-Idle-Time » See detailed industry insights about teller workforce utilization practices in the retail branch environment.

2011 FMSI Teller Line Study Review » Are teller line labor costs draining the profitability out of your retail branch network? Find out at this recorded online event - with special guest speaker from Arizona Federal Credit Union.

Lobby Management White Paper » The FMSI Retail Branch Lobby Study is based on 344,000 interactions taking place during the fourth quarter of 2011--on the platform side of the branch--from financial institutions all over the country. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.

FMSI 2011 Teller Line Study » For the past twenty years, FMSI has conducted a detailed annual study of the teller activities for the month of March as a benchmark. The study is a compilation of statistics from the branch environment in community banks and credit unions located in geographic regions ranging from Florida to Alaska.

Low Transaction Volume Branches: An Overlooked Opportunity » This white paper illustrates how bank and credit union executive management has the opportunity to make decisions, supported by validated data - that can significantly reduce the negative financial impacts that low volume branches are having on their branch networks.

The Impact of Federal Regulations on the Financial Services Industry » The combined financial impact of both the Durbin Amendment and Regulation E Section 205 has forced banks and credit unions to turn-over every rock in an effort to do more with less. Learn how to offset costly federal regulation impacts.