SACU Selects FMSI to Improve Branch Staffing Process
FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today San Antonio Federal Credit Union (SACU) has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions. The $2.8 billion Texas-based credit union will use FMSI’s software to improve its staffing process across its 17 locations.
“Prior to selecting FMSI we did not have a sophisticated staffing model, and staffed mostly full-time frontline employees,” says Sonya Herrada, Regional Manager at SACU. “With the help of FMSI’s system, we plan to better utilize part-time employees, place the right number of staff members at the right time, ultimately minimizing excess staffing cost and improving service for our members.”
FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.
“As a Symitar user, we were impressed with FMSI’s experience in handling many other financial institutions who also utilized Symitar,” adds Herrada. “This proven track record combined with their reputation made it a simple choice to select FMSI.”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, CEO/Chairman of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."
Chartered in 1935, SACU is a $2.8 billion credit union serving 250,000 members in 43 states across the U.S. Headquartered in San Antonio, Texas, the not-for-profit, member-owned financial cooperative offers competitive products and services from 16 locations locally, one regionally in Houston and nationally through its manufactured home lending division, CU Factory Built Lending. Learn more at www.sacu.com.
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization