Service Credit Union Selects FMSI’s Entire Omnix Product Suite As Part of Ongoing Effort To Bolster Member Experience Through Technology
FMSI, a Kronos company, and leading workforce optimization solution provider for banks and credit unions, announced today Service Credit Union has adopted FMSI’s entire Omnix product suite, including its Staff Scheduler™, Lobby Tracker®, Appointment Concierge™ and Performance Analytics™ solutions. The $3 billion asset New Hampshire-based credit union will use FMSI’s software to continue to provide the best member service experience in their branch locations.
“When a member walks into one of our branches, we want to do everything in our power to make sure their experience is first and foremost convenient for them,” says Matt Beaulieu, AVP, Member Services, Service Credit Union. “FMSI’s Omnix software-as-a-service solutions not only help us schedule the right number of staff at the right place, but it also helps us track member interactions once they’re in the lobby to identify any service gaps happening in real-time. The Omnix Appointment Concierge™ even allows our members to schedule appointments with the right staff members, guarenteeing a desirable face-to-face experience with our more complex products."
The FMSI Omnix suite of branch performance management applications empowers banks and credit unions of all sizes with software solutions specifically designed to increase staff productivity, sales and service in the retail banking space.
"We’re looking forward to the immediate impact this is going to have for our members,” says Beaulieu. “But we’re probably most looking forward to having an ongoing systematic process in place, supported by sophisticated technology, that allows us to measure and improve our service and staff productivity performance going forward.”
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of branch performance levels,” says Meredith Deen, Director Products & Services at FMSI, a Kronos Company. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique software-as-a-service solutions regularly reveal areas for better service, sales and productivity."
About Service Credit Union
Established in 1957, Service Credit Union (SCU) was founded to assist military personnel at Pease Air Force Base in Portsmouth, NH. Since then, SCU has grown to over $3 billion in assets and provides financial services to more than 230,000 members. SCU now serves those living or working in the state of New Hampshire or the Falmouth, MA area and their families. Anyone who has worked or is currently working for the Department of Defense, including active duty military, veterans and their families are also eligible. SCU’s 700 employees provide financial services at 51 walk-in locations throughout New Hampshire, North Dakota, Massachusetts and Germany. SCU has two wholly owned subsidiaries that offer insurance and financing services to consumers and businesses. For more information, visit servicecu.org.
About FMSI – A Kronos Company
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.
About Kronos Incorporated
Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® – and more than 40 million people in over 100 countries use Kronos every day. Visit www.kronos.com. Kronos: Workforce Innovation That Works™.