Omnix Teller Management System™ (TMS)
What is a Teller Management System?
FMSI’s Omnix Teller Management System™ is a suite of web-based, integrated software products that are designed to help banks and credit unions of all sizes gain better control of their labor costs while not compromising service levels and overall account holder satisfaction. Our TMS system allows you and your institution to make critical workforce optimization decisions based on forecasted performance data for individual employees, your branches and your institution as a whole.
Components of FMSI’s Omnix TMS:
Automated Workforce Management
Are your tellers standing idle while staring at an empty lobby? Omnix Staff Scheduler™ takes account holder volume forecasts and matches them to teller work preferences—automatically creating detailed monthly work schedules and increasing overall branch efficiency. Our teller scheduling software takes into consideration personal work limitations, training, vacation requests and other non-transaction processing tasks (e.g., ATM balancing, currency counting, etc.). The final result is a teller schedule that maximizes account holder service while minimizing your labor costs. Omnix Staff Scheduler™ also allows you to schedule staff around specific performance goals, including:
- Minimizing “Waiting for Work” / Idle Time
- Increasing Branch Staff Productivity
- Improving Workforce Utilization
After implementing and using the Omnix Staff Scheduler™, FMSI’s bank and credit union customers report an average yearly labor cost savings of $30,000 per branch.
Instant Access to Vital Metrics
How are you currently measuring the overall ongoing health of your retail branches? Perhaps you are only pulling reports on a quarterly, or even an annual basis. With Omnix Interactive Dashboard™ and Omnix Performance Analytics™, you won’t have to guess which metrics are affecting your bottom line month-to-month—improving your tactical execution to your strategic workforce optimization goals. Our software will provide key decision-making members of your team with access to at-a-glance branch and teller performance summaries. Our business intelligence tools will provide you with valuable data regarding:
- Labor Cost per Transaction (LCPT) Trends
- Actual vs. Goal Transactions per Hour (TPH)
- Individual Teller Performance Stats
- Historical Performance Comparisons
- Realized vs. Unrealized Gains
- Other financial institutions' performances (monthly comparative data ranking report)
“[This] is a powerful tool which I found to be very user friendly. It will be extremely helpful for our COO, CFO, CEO, as well as my branch managers to quickly review and analyze data.”
-Yvonne Holland, Global Credit Union, VP of Branch Operations
With FMSI’s Omnix TMS, we give you the flexibility to add additional software applications that will provide you with more insight into the specific areas that matter most to you and your account holders.
Want to improve service in your lobby? Omnix Lobby Tracker® gives you real-time information about account holder wait times and lobby abandons at the branch level.
Need help managing service appointments? Appointment Concierge™ allows account holders to schedule appointments directly from your website or mobile application and syncs those appointments directly with our lobby tracker software.
Free Demo of FMSI’s Omnix TMS
As part of the evaluation process for our prospective clients, we want to give you the ability to see the Omnix TMS and all of its components in action. FMSI offers a complimentary, no-obligation 90-minute workshop, including demos of our products, to all banks and credit unions that want to take back control of their retail branches! Contact us today to get started.