The American National Bank of Texas Selects FMSI's Workforce Optimization Solution
FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today The American National Bank of Texas has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions. The $2.5 billion Texas-based bank will use FMSI’s software to improve staffing efficiencies, while maintaining outstanding service across its 28 locations.
“On the surface, a workforce optimization iniatitve seems fairly simple,” says Sharon Lee, EVP Director of Client Services at The American National Bank of Texas. “However, once you dig into the details, it can often reveal just how complicated scheduling the right number of employees at the right location and time can actually be. For example, many of us assumed better scheduling employees around lunch periods would be the time of the day with the most opportunity, but after seeing the FMSI data we learned of other hours where we would have the biggest impact if we adjusted our staffing levels, per branch.”
FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.
“The most powerful aspect of the FMSI solution is having the information to provide a consistent service delivery and for achieving optimizing efficiency by managing labor costs,” adds Lee. “From area managers to senior leaders, having the monthly detailed workforce optimization reports and staff scheduling system puts the required focus towards achieving significant savings—while maintaining high-quality service levels in the branch.”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very bank specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity."
About The American National Bank of Texas
Since 1875, American National Bank of Texas (ANBTX) has served the North Texas region’s personal and business needs. ANBTX isn’t just another bank. We are seasoned banking professionals who build lifelong partnerships with our customers. American National Bank of Texas provides customers with exemplary service and product solutions in Personal Banking, Business Banking, Insurance and Wealth Management. Learn more at http://www.anbtx.com