Universal Associate Reporting
Universal modeling now becomes very easy with forecasts for the teller and platform sections from FMSI. Our proprietary scheduler uses the utilization percentage for the sales and service work, and the teller transactions per hour goals for transactional work to give us the total need per day of the week, per increment of the day, during the branch operation hours.
With this information FMSI's system can determine if there is more need in the teller lines or the lobby, and schedules accordingly. Minimal coverage needs can also be met, when the FMSI scheduling engine correctly schedules the universal associate in the role they are needed in.
The Kronos FMSI Scheduler™ incorporated these scheduling needs, like the below, to your unique situation: