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Webinar: 2015 Teller Line Study Review

Join the SVP/Chief Services Officer from Credit Union of America as we review the 2015 Teller Line Study and discuss just how impactful measuring and managing workforce optimization can be to your organization, including implementing a centralized teller scheduling process.

The March 2015 study encompasses over 17 million teller transactions and compares the same to the previous 23 years of the study. The trends inform us about:
  • Transaction volumes
  • Employee pay rates
  • Labor costs per transaction
  • Part-time staff utilization
This year's detailed study also includes:
  • Analyzing the impact of mobile and online banking
  • Taking a closer look at the more sales centric branch
  • Reviewing the trends in transaction analysis
  • Exploring ways to get the most out of your branches
Download the 2015 Teller Line Study from FMSI.