home / Resource Library

Retail Branch Lobby Study

The FMSI Retail Branch Lobby Study is based on 780,000 interactions taking place during the third quarter of 2015 on the platform side of the branch—from financial institutions all across North America. The interactions of the study include all types of service and sales exchanges between account holders and lobby employees.
This white paper reveals key industry metrics such as:
» Average lobby wait times for account holders
» Average account holder assist time with lobby service representatives 
» Sales vs. service interaction percentage breakdowns

Get the 2016 Retail Branch Lobby Study White Paper NOW

FMSI Email Privacy Policy: We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.