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New Branch Staff Scheduler Identifies and Redirects Employee Idle Time for FMSI's Bank and Credit Union Customers » FMSI today unveiled a new branch staff scheduler--the latest enhancement for its popular Teller Management System.
Branch Staff Idle Time - How to use it to your advantage » With Financial Institutions (FIs) everywhere looking to invest in additional technologies that will drive transactions out of the branch, and subsequently further reduce long term branch operating expenses, staff idle time will undoubtedly grow--resulting in an even more underutilized staff resource. How can management better handle their increasing staff idle time?
FMSI Featured in American Banker Article » FMSI CEO and multiple FMSI clients are quoted in this American Banker article, Key to Cost-Cutting: Aligning Teller Hours with Traffic Patterns
Profit-Restoring Opportunity for Global Credit Union and Other Institutions Pressured by Federal Regulations » Global Credit Union had been like many other financial institutions looking for ways to operate more efficiently in light of shrinking revenues from the economic downturn and increasing pressures from federal regulations. TMS allows them to save money and improve customer service by optimizing staffing levels in the branches.
Trends to Expect and Focus on in 2014 » Emerging economic and industry trends play a key role in driving the strategic planning for banks and credit unions.
Efficiency Ratios - More than Just Cost Savings » With net interest margins being squeezed tighter and non-interest income becoming more restricted every day, successful banks and credit unions are continuously looking to improve their operational efficiency as a vital key to financial success in 2014.
FMSI CEO Publishes Idle Time Article in BAI » Although banks can never eliminate idle time completely, effective, proactive management of idle time can help banks and their staffs put it to productive use.
RCB Bank Selects FMSI's Workforce Optimization Solution to Become More Efficient in Light of Costly Federal Regulations » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today RCB Bank (RCB) has adopted FMSI's branch scheduler and reporting solution.
FMSI CEO Publishes Article About Branch Idle Time in Credit Union Times » "Idle time"--the periods during which branch staff is not performing member-facing transactions or other meaningful tasks--presents a major challenge for credit unions (CUs). An FMSI study has determined it is common for idle time to account for up to 30% of the time a credit union employee spends during paid working hours at the branch.
St. Mary's Bank Selects FMSI's Branch Scheduler to Effectively Manage Staffing Complement to Demand » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today St. Mary's Bank (St. Mary's) has adopted FMSI's branch scheduler and reporting solution. The $730 million New Hampshire-based financial institution will use the FMSI system to effectively schedule its 9 branch location's staffing complement to demand, and subsequently improve its service.
FMSI VantagePoint - November 2013 Edition » See how one FI experienced significant cost savings in a new case study. Also, learn what branch transactions may look like in the year 2025.
Independent Banker Article Features FMSI » Integrated teller and queue management systems that harness data for greater branch efficiencies
FMSI VantagePoint - September 2013 Edition » Learn all about FMSI new scheduler, and watch a client video testimonial. Also, read about how service is paramount in this month's From Our Perspective series.
Granite State Credit Union Selects FMSI System to Streamline Complex Staff Scheduling, Allowing Managers to Focus on More Productive Tasks » Financial Management Solutions, Inc. (FMSI), a provider of staff scheduling solutions for banks and credit unions, announced today that Granite State Credit Union ( GSCU) has adopted FMSI's system. The FMSI smart application will create optimized staff schedules while simplifying a time consuming process for the $306 million New Hampshire-based financial institution--automatically accounting for individual employee skill sets, staff availability and branch traffic forecasts.
BAI Banking Strategies Publishes FMSI Article About Tweaking Branch Hours » One means of reducing overhead in low-volume branches is adjusting hours of operation, yet many managers are uncertain where they can cut hours without impacting customer service.
Kemba Credit Union Selects FMSI's Teller Management System™ to Improve Staff Productivity through Enhanced Scheduling, Including Closely Managing Employee Idle Time » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Kemba Credit Union has adopted FMSI's Teller Management System™ (TMS). The FMSI solution will enable the $575 million Ohio-based financial institution to improve scheduling of its part-time staff during peak transaction times, and also to better manage its employee activities during forecasted lulls in branch traffic.
Klein Bank Selects FMSI's Teller Management System™ to Improve Customer Service and Get More Out of Its Existing Teller Resource » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Klein Bank has adopted FMSI's Teller Management System™ (TMS). The $1.6 billion Minnesota-based financial institution will use the FMSI system to schedule its 19 branch locations to improve customer service and to maximize their teller resource, specifically when traffic levels are down.
Credit Union of America Selects FMSI's Teller Management System™ to Reduce Branch Cost Per Teller Transaction; Relieve Future Affordable Healthcare Act Burdens » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Credit Union of America (CU of America) has adopted FMSI's Teller Management System™ (TMS). The $512 million Kansas-based financial institution will reduce their branch cost per transaction with an enhanced scheduling and reporting solution, allowing them to more closely manage their ongoing workforce optimization initiative.
Teche Federal Bank Selects FMSI's Teller Management System™ to Align Staffing Levels with Branch Customer Activity » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Teche Federal Bank (Teche) has adopted FMSI's Teller Management System™ (TMS). The $860 million Louisiana-based financial institution decided to leave their former workforce optimization vendor, to gain enhanced reporting and scheduling abilities they were not receiving.
FMSI CEO Publishes Branch Experience Article in Credit Union Journal » Despite the lure of online banking, ensuring a positive branch experience is still one of the best ways to retain existing members and grow their loyalty.
FMSI CEO Publishes Article About Branch Service in Credit Union Times » Despite the lure of online banking, ensuring a positive branch experience is still one of the best ways to retain existing members and grow their loyalty. Unfortunately, as many credit unions have discovered, maintaining a branch overflowing with employees does not guarantee good customer service.
Credit Union of Texas Selects FMSI's Teller Management System to Help Continually Quantify Transactions Per Hour, and Improve Teller Productivity and Service » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Credit Union of Texas (CUofTX) has adopted FMSI's Teller Management System™ (TMS).
Freedom Credit Union Selects Teller Management System™ to Help Improve Member Service During Peak Transaction Times » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Freedom Credit Union (Freedom CU) has adopted FMSI's Teller Management System™ (TMS). The $623 million Pennsylvania-based financial institution will improve member service by aligning the right number of branch staff during peak transaction times, and will also increase individual teller accountability with detailed teller performance reports.
FMSI Mentioned in American Banker Article » Freedom Credit Union in Pennsylvania has adopted the Teller Management System from Financial Management Solutions (FMSI).
FMSI CEO Publishes Article About Improving Branch Service » See the BAI Banking Strategies Article: Improving Customer Service in the Branch, written by FMSI CEO W. Michael Scott
Security Credit Union Selects the Teller Management System™ to Help Reach Service Goals and Efficiently Employ Human Resources » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Security Credit Union (Security CU) has adopted FMSI's Teller Management System™ (TMS). The $365 million Michigan-based financial institution can now more easily identify peak periods of staff needs at their nine-branch locations, allowing them to improve service levels and utilize human resources more efficiently.
FMSI CEO Quoted Multiple Times in a Featured Jan 2013 Enterprise Magazine Article » Maintaining the top spot for customer service requires credit unions to think one step ahead of the competition.
FMSI Announces New Annual Operational Excellence Award for Banks and Credit Unions » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that it will be accepting nominations for its new Annual Operational Excellence Award. FMSI's Operational Excellence Award recognizes the "best of the best" amongst its client base, including financial institutions all across North America.
The Fauquier Bank Selects FMSI to Better Align Branch Staff with Customer Demand » Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that The Fauquier Bank has adopted FMSI's Teller Management System™ (TMS).
SWARM Banking What's the Buzz All About? » It is critical that financial institutions refine their products and processes, align organizational structure, hire, coach and grow talent, while making wise investment choices in technology. These focal points will drive and create a superior customer and employee experience, creating measurable results for any organization.
FMSI Featured in BAI Banking Strategies Article » "Strategies for Optimal Teller Scheduling" by FMSI President / CEO W. Michael Scott
Defining Service Standards in Branch Banking » This article discusses overall branch service metrics and also looks to identify service improvement solutions for management.
FMSI's Teller Management System Mentioned in Bank Technology News » The bank has outsourced its scheduling to Financial Management Solutions, which uses a product called Teller Management System to forecast teller staffing based on forecasted transaction volumes. The tool uses business intelligence to analyze transaction data that's collected and hosted in the tech firm's database.
Bangor Savings Bank Selects FMSI's Teller Management System (TMS) to Reduce Scheduling Time While Ensuring Customer Service » Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Bangor Savings Bank (BSB) has implemented its Teller Management System™ (TMS). BSB will use TMS to gain better control of branch staff scheduling while protecting high standards for customer service.
FMSI's Teller Management System™ (TMS) helps Bristol County Savings Bank Achieve Branch Workforce Optimization » Financial Management Solutions, Inc. (FMSI) announced today that its implementation of the Teller Management System™ (TMS) has helped the $1.3 billion Bristol County Savings Bank (BCSB) achieve branch workforce optimization and improve customer service levels.
FMSI's Teller Management System Referenced in May 2011 American Banker Magazine » Everyone is on a flexible full-time schedule. Their hours and assigned branch locations are based on foot traffic predicted by software from Financial Management Solutions (FMSI) that looks at past transaction volumes.
Incorporating the Best of In-Branch Systems » A Q/A session with Sandra Dixon, EVP of Extraco Bank, who was instrumental in the design, development, and implementation of the enhanced branch banking environment at Extraco Bank.
Insight Credit Union Improves Staffing Efficiencies with FMSI's Teller Management System™(TMS) » FMSI's TMS solution has transformed Insight Credit Union's scheduling approach by allowing them to schedule tellers based on forecasted member transaction volumes.
Credit Union Business Article - Toss the Axe! 4 Steps to Curb Cost » Do your cost containment efforts have your credit union chopping at your most valuable resource: your employees? Well, you can put down the axe. Despite the increasing difficulty in cutting financial costs, there are some alternative ways to offset lost revenue. The good news is that none of them requires you to wield a dangerous weapon!
Maximizing the Teller Investment, From Low Volume to High Volume Branches » While reducing excess staff, through attrition, has helped them save $156,000 in annualized labor costs, Meritrust also has been able to maximize their teller resources, especially at their lower volume branches--by identifying lull periods in transaction activity, and then assigning specific sales, service and training tasks during these times.
Automated Branch Scheduling Results in Significant Savings » By automatically aligning staff to member transaction volume throughout the week, FMSI has helped Marine FCU save a considerable amount of time and money scheduling their branches.
Service That "Still" Soars Above » See how Gulf Winds Federal Credit Union balances their service and productivity.
TMS Boosts Bank's Performance and PR » Passionate about customer service, Century National Bank wants raving fans to spread the good word. With FMSI's TMS workforce optimization application in place, the bank no longer has service lapses that get in the way of great customer service on the teller-line.
FMSI Incentive Pay Program Drives Staff Performance and Productivity » See how the FMSI Incentive Pay Program helped a credit union improve their staff performance.
Ranking in FMSI's Comparative Client Benchmark Report Top Ten » The value of clearly understanding member traffic patterns and optimizing the workforce is not lost on Mid-Atlantic Federal Credit Union (MAFCU)--or its peers. The CU dramatically increased staff productivity by 41% after employing FMSI's Teller Management System (TMS), and subsequently rocketed up in FMSI's monthly peer performance rankings.
Workforce Optimization Solution Helps Large Credit Union Manage Growth » Having doubled its branch network to become one of the largest credit unions in the local area, staying on top of scheduling personnel and finding ways to more efficiently utilize employees became a priority for the credit union, which turned to FMSI's Teller Management System (TMS) for solutions.
Bringing a Scientific Approach to Branch Operations » More times than not, when retail branch management schedules for their teller-line, they tend to rely on a more intuitive and creative problem solving "right brained" approach. This non-scientific approach often results in costly overstaffing. In this article, learn about an alternative way to schedule your branches that solves this issue.
A Visit to the Branch of the Future Today » A conversation about an innovative branch banking environment with Sandra Dixon, EVP/Group Executive - Operations, Extraco Banks
How Do Two-Week Notices Affect Your Teller Line? » It happens to all financial institutions. A teller submits their two-week notice and managers start to worry about an indefinite service void in their teller line. What do you do?
Webinar: 2013 Teller Line Study with Special Guests From Member One FCU » See exclusive industry insights about transaction trends in the retail branch environment.
Webinar: Improving Branch Service - With Special Guest From The Fauquier Bank » Get tips on improving service delivery with technology.
FMSI Webinar: Top 6 Steps to Reduce Teller-Idle-Time » See detailed industry insights about teller workforce utilization practices in the retail branch environment.
2011 FMSI Teller Line Study Review » Are teller line labor costs draining the profitability out of your retail branch network? Find out at this recorded online event - with special guest speaker from Arizona Federal Credit Union.
Impact of Low Transaction Volume Branches » Get a look at just how detrimental LVBs and other productivity draining practices can be to your organization when you view this recorded webinar brought to you by FMSI. Uncover insight for optimizing branch staffing, plus strategies for improving productivity rates and enhancing or restoring profitability to your institution no matter how many branches you operate.
Branch Sales White Paper: Exploring New Ways to Increase Branch Sales » The complimentary FMSI Branch Sales white paper focuses on a solution to address maximizing your branch technology investments and staff selling potential, through a new scheduling approach.
FMSI Teller Line Study » For the past twenty years, FMSI has conducted a detailed annual study of the teller activities for the month of March as a benchmark. The study is a compilation of statistics from the branch environment in community banks and credit unions located in geographic regions ranging from Florida to Alaska.
FMSI Workforce Utilization Study » The FMSI Workforce Utilization Study is based on data from 10,000 financial services employees from over 1,000 branches across the United States. See detailed industry insights about teller workforce utilization practices in the retail branch environment.
Affordable Care Act Part-Time Staffing Strategy White Paper » Download the FMSI Affordable Care Part-Time Staffing Strategy White Paper to gain valuable insights on how to carefully manage the scheduling of part-time employees to prevent costly government penalties.
White Paper: Turning Big Data Into Smart Data » Learn practical real world examples of how your financial institution can better utilize its Big Data.
White Paper: Achieving World Class Service with Technology » The complimentary FMSI Service White Paper aims to answer the question--Is there a way to improve branch service levels with a lean staffing approach, particularly by implementing technology?
Incentive Pay & Branch Culture White Paper » The FMSI Incentive Pay & Branch Culture White Paper features detailed variable compensation analysis based on 15 million teller transactions taking place at over 2,200 branches from financial institutions all over the country. The study spotlights the incentive programs at five different financial institutions.
Low Transaction Volume Branches: An Overlooked Opportunity » This white paper illustrates how bank and credit union executive management has the opportunity to make decisions, supported by validated data - that can significantly reduce the negative financial impacts that low volume branches are having on their branch networks.
The Impact of Federal Regulations on the Financial Services Industry » The combined financial impact of both the Durbin Amendment and Regulation E Section 205 has forced banks and credit unions to turn-over every rock in an effort to do more with less. Learn how to offset costly federal regulation impacts.
Branch Staff Scheduler - 60 Second Video » Watch this 60 second video and learn how the FMSI Branch Scheduler can help better manage your workforce.
Web-Based Dashboard - 60 Second Video » This 60 second video about the FMSI Web-Based Dashboard highlights how the powerful business intelligence application helps senior level financial institution management.
FMSI Workforce Optimization - Lessons from the Lemonade Stand » Learn about workforce optimization from kids running a lemonade stand in this fun video - brought to you by FMSI
Use Teller Productivity Report to Recognize Top Performers » The Executive Vice President, Meredith Deen, from FMSI discusses the importance of team recognition. Ongoing recognition from peers and management is instrumental for strong morale.
The Importance of Focusing Sales Efforts in the Branch » Learn about the importance of a focused sales effort in your branches to improve cross-selling from FMSI President/CEO of FMSI, W. Michael Scott.