FMSI and Posh AI Partner to Bring Conversational AI and Workforce Analytics to Credit Unions and Community Banks
[Cottonwood Heights, Utah] – November 2025 – FMSI, a leader in branch optimization and performance analytics, today announced a strategic partnership with Posh, an award-winning provider of purpose-built conversational AI solutions for financial institutions. The partnership empowers banks and credit unions to deliver smarter, faster, and more personalized service experiences, while driving operational efficiency through intelligent automation.
By integrating FMSI’s data-driven scheduling and analytics platform with Posh’s human-like AI assistants, financial institutions will be able to automate routine customer interactions, predict staffing needs, and deliver consistent support across web, mobile, and voice channels. The collaboration aims to transform branch and contact center performance through real-time insights and automation.
“This partnership marks a major step forward for our clients,” said Ryanne Mayers, Head of Product at FMSI. “By combining FMSI’s branch intelligence solutions with Posh’s conversational AI, we’re giving banks and credit unions the ability to better predict customer demand, optimize workforce allocation, and deliver round-the-clock support, all while improving member satisfaction.”
Posh’s platform includes digital assistants, voice assistants, and knowledge tools that provide instant, accurate responses and streamline both customer and employee experiences. The company’s AI solutions have demonstrated measurable results, improving customer satisfaction by up to 45%, reducing employee search time by 93%, and cutting response times by 92%.
“Kathy Sianis, SVP of Client Success and Partnerships at Posh, added: “Partnering with FMSI allows us to extend the reach of our purpose-built AI deeper into the operational fabric of financial institutions. Together, we’re helping credit unions and community banks deliver experiences that are smarter, faster, and more human.”
The partnership officially commences this month, with joint integration support available to all current FMSI clients.
About FMSI
FMSI provides branch optimization and lobby management, analytics, and scheduling software purpose-built for credit unions and community banks. With decades of experience in branch performance management, FMSI helps institutions improve efficiency, enhance customer experiences, and make smarter staffing decisions through actionable data insights.
About Posh
Posh empowers financial institutions to elevate member and employee experiences through intelligent AI solutions that combine conversational, generative, and agentic capabilities for deeper engagement, smarter service, and greater autonomy. With over 125 financial institution clients and over 250 products deployed, Posh’s purpose-built platform spans voice, digital, training and knowledge channels, delivering transformative self-service, employee enablement, and operational efficiency.
Learn more at https://www.posh.ai/
Media Contact:
FMSI Marketing Team
Email: tom.hedges@teamremora.com
www.teamremora.com
