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Branch Intelligence Resources for Banking Leaders

Resources

Ideas and Insights For Smarter Financial Institutions

Explore practical guidance for branch transformation, customer experience, and workspace management

How Prepared Branch Staff Drive 3x More Cross-Sell
Prepared branch staff don't need to sell harder. They need the capacity to sell at all. Here's how demand-based scheduling,
Regulatory roundup 2026
Regulatory Roundup July 2026

What Changed for Community Banks and Credit Unions This Month A roundup of the news worth your attention from NCUA,

The Future of Bank Branches
For twenty years, the story about the future of bank branches has been a countdown to zero. Digital would win,
The Virtual Queueing Solution, Explained: How Virtual Lines Cut Walk-Outs and Complaints

A customer walks into your branch to open a business account. Three people are ahead of them, nobody has said

Branch Analytics: 33 Metrics banks Should Track
Branch Analytics Guide: 33 Metrics Every Bank Ops Leader Should Track
Branch analytics is the practice of collecting, measuring, and acting on data from your branch network: foot traffic, wait times,
AI in the Branch, Minus the Hype: Where It Earns Its Keep
AI is now everywhere in banking technology, but not every claim deserves a budget. This article explains where AI is
Overstaffed or understaffed?
Overstaffed or Understaffed? Fix Branch Coverage Using Bank Scheduling Software, Queue, and Appointment Data
Most branch coverage problems are not staffing problems. They are visibility problems. Bank scheduling software fixes that by using queue
Why Your Branch Is Overstaffed and Understaffed in the Same Week
Picture a single branch on a single week. Tuesday at 10 a.m., two tellers stand idle while a third restocks
Branch Performance Management Framework For Community Banks

A branch performance management framework for community banks is the structured system of goals, metrics, governance, and tools that a

How Prepared Branch Staff Drive 3x More Cross-Sell
Prepared branch staff don't need to sell harder. They need the capacity to sell at all. Here's how demand-based scheduling,
Regulatory roundup 2026
Regulatory Roundup July 2026

What Changed for Community Banks and Credit Unions This Month A roundup of the news worth your attention from NCUA,

The Future of Bank Branches
For twenty years, the story about the future of bank branches has been a countdown to zero. Digital would win,
The Virtual Queueing Solution, Explained: How Virtual Lines Cut Walk-Outs and Complaints

A customer walks into your branch to open a business account. Three people are ahead of them, nobody has said

Branch Analytics: 33 Metrics banks Should Track
Branch Analytics Guide: 33 Metrics Every Bank Ops Leader Should Track
Branch analytics is the practice of collecting, measuring, and acting on data from your branch network: foot traffic, wait times,
AI in the Branch, Minus the Hype: Where It Earns Its Keep
AI is now everywhere in banking technology, but not every claim deserves a budget. This article explains where AI is
Overstaffed or understaffed?
Overstaffed or Understaffed? Fix Branch Coverage Using Bank Scheduling Software, Queue, and Appointment Data
Most branch coverage problems are not staffing problems. They are visibility problems. Bank scheduling software fixes that by using queue
Why Your Branch Is Overstaffed and Understaffed in the Same Week
Picture a single branch on a single week. Tuesday at 10 a.m., two tellers stand idle while a third restocks
The Branch Is a Profit Center. Most Banks Still Run It Like a Cost.
Ask most boards how they see the branch network and the answer comes back in the language of overhead. Square
Bulldog Federal Credit Union Partners with FMSI to Modernize Branch Experience
FMSI, a provider of branch workforce management and lobby optimization solutions for financial institutions, today announced a new partnership with
FMSI and Posh Announce Strategic Partnership
FMSI and Posh Announce Strategic Partnership to Transform Banking with Conversational AI
New Hire – FMSI Welcomes Jacob Reeves as General Manager
FMSI is pleased to announce the appointment of Jacob Reeves as General Manager. Jacob joins FMSI with a strong track
New FMSI Team Member Announcement
We’re thrilled to welcome Jennifer Buehler-Mahoney to FMSI as our newest Account Executive. With experience serving banks and credit unions
FMSI Launches New Brand and Website 
After years of quiet refinement and strategic build-up, FMSI is making its boldest move yet. The company has rebranded and
The Branch Value Gap

Thanks for your interest in FMSI’s The Branch Value Gap. This resource was created to help banks and credit unions

State of the Industry Report 2026

Thanks for your interest in FMSI’s State of the Industry Report 2026. This resource was created to help banks and

The FMSI Podcast Episode 1