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29
Jul
By Peter Klukowski Business Consulting, FMSI blog No Comments

How Prepared Branch Staff Drive 3x More Cross-Sell

Prepared branch staff don't need to sell harder. They need the capacity to sell at all. Here's how demand-based scheduling, smarter appointments, and the right lobby routing turn freed-up staff time into the conversations that drive cross-sell - plus the four moves that make it repeatable.
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Regulatory roundup 2026
22
Jul
By Peter Klukowski FMSI News, FMSI Reports No Comments

Regulatory Roundup July 2026

What Changed for Community Banks and Credit Unions This Month A roundup of the news worth your attention from NCUA, America’s Credit Unions, and ICBA, mid-June through mid-July 2026. The last month handed community financial institutions something rare: a run of regulatory news that mostly breaks in your favor. A bipartisan housing law delivered real exam […]
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21
Jul
By Peter Klukowski Business Consulting, FMSI blog No Comments

The Future of Bank Branches

For twenty years, the story about the future of bank branches has been a countdown to zero. Digital would win, foot traffic would vanish, and the branch would follow the video store into history. Half of that story is true. The other half is where community banks and credit unions are about to win.
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10
Jul
By Peter Klukowski FMSI blog No Comments

The Virtual Queueing Solution, Explained: How Virtual Lines Cut Walk-Outs and Complaints

A customer walks into your branch to open a business account. Three people are ahead of them, nobody has said how long the wait will be, and a few minutes later they walk back out the door. Nearly half of retail bank customers will wait no longer than ten minutes before giving up, according to Verint’s research on […]
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26
Jan
By iwdadmin FMSI blog No Comments

Branch Optimization in 2026: From Foot Traffic to Fully Measured Revenue Impact

For years, branch optimization meant counting visits, tracking wait times, and trying to staff accordingly...
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