• Products
    • Appointment Scheduling
    • Branch Analytics
    • Lobby Management
    • Staff Scheduler
  • Solutions
    • Banks
    • Credit Union
  • Resources
    • Blog
    • Webinars
    • Videos
    • Events
  • About
    • Leadership
    • News & Press
    • Contact
  • Products
    • Appointment Scheduling
    • Branch Analytics
    • Lobby Management
    • Staff Scheduler
  • Solutions
    • Banks
    • Credit Union
  • Resources
    • Blog
    • Webinars
    • Videos
    • Events
  • About
    • Leadership
    • News & Press
    • Contact
Request a demo
21
Jul
By Peter Klukowski Business Consulting, FMSI blog No Comments

The Future of Bank Branches

For twenty years, the story about the future of bank branches has been a countdown to zero. Digital would win, foot traffic would vanish, and the branch would follow the video store into history. Half of that story is true. The other half is where community banks and credit unions are about to win.
Continue Reading
18
May
By iwdadmin FMSI blog No Comments

Improving Banking Customer Experience: 5 Strategies to Grow Account Openings

Growing account openings is a core driver of long-term bank growth. New accounts create opportunities to increase deposits, expand relationships, improve lifetime customer value, and strengthen market share.
Continue Reading
16
Apr
By iwdadmin FMSI blog No Comments

How To Reduce Lines in Banks: 12 Key Techniques, Tips, and Tools

Reducing lines in banks is one of the most immediate and visible ways to improve customer experience in retail banking. Long wait times, often characterized by customers standing in line, continue to be a major driver of dissatisfaction, directly impacting retention, revenue, and brand perception.
Continue Reading
09
Apr
By iwdadmin FMSI blog No Comments

How Leading Financial Institutions Are Winning in 2026: Improving Customer Experience In Branch

Customer experience has become the defining battleground across banks and credit unions. In 2026, financial institutions are no longer competing solely on products or pricing but on how effectively they deliver seamless, personalized, and efficient interactions across every touchpoint.
Continue Reading

Categories

  • Business Consulting5
  • Corporate1
  • FMSI blog40
  • FMSI Events1
  • FMSI News5
  • FMSI Podcast1
  • FMSI Reports5
  • Marketing1
  • Startup Consulting1

Tags

2026 Industry Report AI AI integration American Bankers Association appointments appointment scheduling appointment scheduling software bank branch performance banking banks branch analytics branch experience branch operations branch optimization branch performance branch scheduling Bulldog Credit Union credit union branch analysis Credit Unions customer experience customer journey events FMSI Analytics FMSI Appointments FMSI Lobby FMSI Staff Scheduler Future Branches in-person J.D.Power kiosk Line reduction Lobby Management McKinsey member experience New Partnership omnichannel engagement Onboarding partnership QR code check-in queue management self-service smart systems staffing State of the Industry Report virtual queuing
  • Overview
  • Features
  • Careers
  • Help
Products
  • Appointment Scheduling
  • Branch Analytics
  • Lobby Management
  • Staff Scheduler
Solutions
  • Banks
  • Credit Unions
Quick Links
  • About Us
  • Leadership
  • News & Press
  • Resources
  • Contact Us
Contact Info
  • Financial Management Software, Inc. 6995 Union Park Center, Ste 340 Cottonwood Heights, Utah 84047
  • sales@fmsi.com
Linkedin Youtube

© 2026 FMSI – Financial Management Software, Inc. All rights reserved.

  • Terms
  • Privacy Policy
  • Blog